Terms of Service
These Terms of Service ("Terms") are an agreement between you and Pacific Dev Labs LLC, d/b/a CrewMix ("CrewMix", "we", "us"), of Spokane, Washington. By creating an account or using crewmix.app (the "Service"), you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a company, you represent that you have authority to bind that company, and "you" means the company.
1. The Service
CrewMix is a time-and-materials labor estimating tool for industrial construction: it turns wage rates, benefits, and burdens that you enter or import into billable labor rates, schedules, and estimates you can export.
2. Accounts
You must provide accurate account information and keep your credentials secure. Your organization's administrators control who can access your organization's data, subject to the user limits of your plan. You are responsible for activity under your organization's accounts.
3. Subscriptions, trial, and renewal
The Service is sold as a monthly subscription. New organizations start with a 14-day free trial that requires a payment card. When the trial ends, your paid subscription starts automatically and your card is charged, unless you cancel before the trial ends. Subscriptions renew automatically each month until canceled.
You can cancel at any time, entirely self-serve, from the billing page inside the app — no phone call, no email, no retention flow. Canceling is as easy as signing up. Cancellation takes effect at the end of the current billing period, and you keep access until then. Applicable sales tax is added at checkout. We may change prices with at least 30 days' notice by email; changes apply from your next renewal.
4. Refunds
We do not offer refunds, in whole or prorated, except where a refund is required by applicable law. The free trial is how you evaluate the Service before paying.
5. AI features
Plans include a monthly quota of AI-assisted agreement imports. AI extraction output can contain errors and is presented for your review — you must review and approve extracted rates before using them. Manual entry is always available. Organizations may optionally supply their own AI provider API key, in which case that provider bills them directly and quotas do not apply.
6. Your data
You own the data you put into the Service — agreements, rates, build-ups, and estimates. You grant us the limited rights needed to host, process, back up, and display it in order to operate the Service. You can export your estimates as Excel workbooks at any time, including while an account is in a read-only state for non-payment. See the Privacy Policy for how data is handled.
7. Estimates disclaimer and limitation of liability
CrewMix computes rates and estimates from figures that you enter or approve. We do not warrant that any calculation, extraction, or estimate is correct, complete, or suitable for a particular bid or contract. You are responsible for verifying every output before relying on it commercially.
To the maximum extent permitted by law: the Service is provided "as is" without warranties of any kind; we are not liable for indirect, incidental, special, or consequential damages, or for lost profits, lost bids, or business interruption; and our total aggregate liability for all claims arising out of or relating to the Service is capped at the fees you paid us in the 12 months preceding the claim. Some jurisdictions do not allow certain limitations, in which case these apply to the fullest extent permitted.
8. Acceptable use
You may not: resell or sublicense the Service; probe, disrupt, or circumvent its security or usage limits; upload unlawful content or content you have no right to use; or use the Service to build a competing product. We may suspend accounts that violate these Terms or put the Service or other customers at risk.
9. Termination
You may cancel as described in Section 3. We may terminate or suspend the Service for material breach of these Terms with notice. After a subscription ends, the account becomes read-only and you retain the ability to export your data for a reasonable period before deletion.
10. Support
Support is provided by email at [email protected]. We aim to respond within 2 business days.
11. Changes to these Terms
We may update these Terms; the "Last updated" date above identifies the current version. For material changes we will notify account owners by email before the changes take effect. Continued use after the effective date constitutes acceptance.
12. Governing law
These Terms are governed by the laws of the State of Washington, USA, without regard to conflict-of-law rules. Venue for disputes is Spokane County, Washington.
13. Contact
Pacific Dev Labs LLC, d/b/a CrewMix — Spokane, Washington, USA.
[email protected]